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Terms & Conditions of Use

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GENERAL

The Terms and Conditions set out below apply to the bookings made through this website which is operated by "ATHINA EXQUISITE HOUSES" (hereafter refered to as "www.athinahouses.gr", "Website" or "The Houses").

In these Terms and Conditions, the words "we" or "us" means The Houses, and use of the words "you" or "guest(s)" means any and all persons for whom a room is booked.

The general terms and conditions herein together with the Privacy Policy, Booking & Cancellation Policy, Payment Policy and the Booking Conrfimation issued by The Houses confirming your booking shall constitute a legally binding contract between you and The Houses.

PRICING

All prices shown online are per room per night (unless otherwise stated). Prices are subject to Value Added Tax at the current prevailing rate.

Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation. For the avoidance of doubt, prices do not include any incidental charges (unless stated differently), which you may incur during your stay (including, for example, any food and beverage consumed at The Houses).

The prices shown online are not valid in conjunction with any other offer and until you have received your confirmation number.

AVAILABILITY

Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.

CHILDREN - EXTRA GUESTS

Children under the age of 5 can stay free of charge at The Houses when sharing a room with a paying adult (where a suitable room is available). Availability of suitable rooms is limited. In case of exceeding the specified number of guests, the additional charge per night for children 6-17 years old is €15,00 for adults and €30,00. The Houses will determine whether a room is suitable for the purpose of this offer.

Please contact The Houses directly for more information relating to bookings with children.

SMOKING POLICY

Please note that ALL rooms of The Houses are NON-SMOKING, except for any outdoor areas of the rooms.

PETS

Pets are not permitted at any place of The Houses, with the exception of guide dogs.

CAR PARKING

For information on parking availability and charges, please contact The Houses directly.

ARRIVAL AND DEPARTURE

Hotel rooms are available from 2pm on the day of arrival. Rooms must be vacated by 12 am on the day of departure, unless otherwise sanctioned at the discretion of The Houses manager.

Your room will be held for your arrival until 11 am the morning following the first night of your reservation.

In the event of a non-arrival, we reserve the right to re-rent the room after 4 pm the day following the first night of your reservation.

ROOM TYPES

The Houses' rooms vary by size and have slight variations described on the Website. During the booking process, should the one you require not be available, then an alternate will be displayed. Please ensure that your booking reflects your requirement.

DEPOSITS AND PRE-PAYMENTS

Deposits are required for all of the rates featured online. Payment is taken from your credit or debit card, or bank transfer at the time of booking (or shortly thereafter). See "Cancellations and Amendments" below for details on cancellations.

Important: for reservations made for the same day of arrival, a valid credit card and photo identification will be required prior to check-in.

CANCELLATIONS AND AMENDMENTS

All cancellations and amendments must be made in accordance with our cancellation terms. Guests booking rooms on the Website must notify our reservation team (This email address is being protected from spambots. You need JavaScript enabled to view it.) of any cancellations by 3pm local time 21 days prior to arrival. If notified 7 to 20 days prior to checkin, a cancellation fee of 50% of the advance is applied. Cancellations after that time are non-refundable and non-transferable.

After check-in, the remaining part of all guest reservations is non-transferable and non-refundable.

Where a cancellation is not made in accordance with our cancellation terms, the payment taken as your deposit is forfeited and is not refundable.

REQUESTS

Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:

  • accept the changed arrangements as notified; or
  • make alternative arrangements with us; or
  • cancel your reservation and receive a full refund of any monies which you have paid to us in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.

COMPLAINTS OR COMMENTS

We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at The Houses should be made in the first instance to The Houses duty manager (This email address is being protected from spambots. You need JavaScript enabled to view it.) at the time of your stay so that we can attempt to resolve it immediately.

DAMAGE

You are liable for any damage howsoever caused to the allocated room(s) or to The Houses premises or property caused by you or any persons in your party (whether or not staying at The Houses) during your stay. We may retain your credit or debit card details and you consent to us debiting such amounts for which you are responsbile as a result of any damage caused to The Houses' rooms by you during your stay. These amounts may be debited from your card without prior notification. The Houses further reserves the right to commence legal proceedings against you without notice.

We shall have no responsbility for any property left in or damaged as a result of being in your room during your stay.

PRIVACY & DATA PROTECTION

Personal Information We Collect:

We will collect all personal information which you provide. This personal information may include: your contact information; information related to your reservation, stay or visit to a property; any personal characteristics used to make the booking; payment information; guest preferences; and other types of information that you choose to provide to us.

In addition we collect other personal information in certain cases, such as:

Surveys: We may request demographic data or other personal information in customer surveys. On-property Collection: We may also use closed circuit television and other security measures at our properties that may capture or record images of guests, visitors in public areas and information related to your location while on our properties. We may also use other technologies that record sound or video to protect our staff. Social Media: If you choose to participate in The Houses-sponsored social media activities or offerings, we may collect certain information from your social media account consistent with your settings within the social media service, such as location, check-ins, activities, interests, photos, status updates and friend list. You should understand that you may be subject to the terms and conditions and any privacy policies of the social media site and that The Houses is not responsible for your activities on social media sites.

Use of Personal Information Collected About You:

We use your personal information to provide the services you request from The Houses. We may also use the information to provide or offer you newsletters, promotions and featured specials, other marketing communications, product or service awareness marketing, and to conduct surveys, and other contests. We may provide these communications online, via email, telephone, mobile/text messaging (including SMS and MMS) and postal mail.

How We Share Personal Information:

The Houses may disclose personal information in order to: (i) comply with applicable laws, (ii) respond to governmental inquiries or requests from public authorities, (iii) comply with valid legal process, (iv) protect the rights, privacy, safety or property of The Houses, site visitors, guests, employees or the public, (v) permit us to pursue available remedies or limit the damages that we may sustain, (vi) enforce our Websites' terms and conditions, and (vii) respond to an emergency.

We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent. Please refer to our Privacy Policy, for full data privacy and data protection terms, which forms part of these Terms and Conditions.

TRADE MARKS

The material on the Website is the copyright of The Houses. You may download or use the material on the website for your own non-commercial, private use. Otherwise, the material may not be reproduced, published, distributed, amended, downloaded or otherwise used unless you have obtained The Houses' express permission.

The trade marks used on the website are owned by ATHINA EXQUISITE HOUSES.

CHANGES TO THESE TERMS & CONDITIONS

The Houses reserves the right to cancel, amend or vary the arrangements and content featured on the its Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice. Please check The Houses' Website regularly for updates to these Terms and Conditions.

 
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